Preparing for Your Appointment
We look forward to welcoming you to Eternity Laser & Skin Care. Please review the following information before your visit to help ensure a safe, comfortable and efficient appointment.
Parking Information
Client parking is available through:
- Street parking near the clinic
- Secured underground parking
Our team must provide access and escort you into the underground parkade. If street parking is unavailable, please call us at
604-339-7719 when you arrive, and a team member will assist you.
Please allow a few additional minutes for parking before your appointment.
Shaving Before Laser Hair Removal
All areas booked for laser hair removal must be completely shaved approximately 24 hours before your appointment. This includes the full face and neck when those areas are scheduled for treatment.
Arriving without the treatment areas properly shaved may result in a shaving fee, a shortened treatment or the need to reschedule your appointment.
Do not wax, tweeze, thread or epilate the treatment areas before your laser appointment.
Recent Sun Exposure
Please contact us before your appointment if the treatment area has:
- Been exposed to direct sunlight for more than four hours within the past seven days
- Developed a tan or sunburn
- Been exposed to a tanning bed
- Had self-tanning products applied
Recent sun exposure or tanning can increase the risk of an adverse skin reaction and may require us to postpone your treatment.
Cancellations and Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Late cancellations, same-day changes and missed appointments may be subject to a fee in accordance with our cancellation policy.
To cancel or reschedule, please call or text us directly at 604-339-7719.
Arriving on Time
Please arrive on time and allow additional time for parking and check-in.
We provide a maximum 10-minute grace period. Arriving more than 10 minutes late may shorten your treatment or require the appointment to be rescheduled so we do not delay clients booked after you.
Illness
Please contact us if you are sick or experiencing symptoms such as a fever, cough, sore throat, congestion or other signs of illness.
We will be happy to help you reschedule your appointment when you are feeling better.
Active Skincare Ingredients
Please let us know if you have used any active skincare ingredients within the week before your appointment, including:
- Retinol or prescription retinoids
- Alpha hydroxy acids (AHAs)
- Beta hydroxy acids (BHAs)
- Glycolic acid
- Salicylic acid
- Exfoliating or resurfacing products
These ingredients can increase skin sensitivity and may affect whether it is safe to proceed with certain treatments.
Questions Before Your Appointment?
If you have questions about parking, preparation requirements or treatment eligibility, please call or text us at:
Thank you for helping us provide you with a safe and enjoyable treatment experience.
123-10788 Whalley Boulevard
Surrey, British Columbia Canada
