Treatment & Policy Procedures
- CANCELLATION POLICY:
Cancellation, No-Show, and Same-Day Appointment Policy
At Eternity Laser, we value your time and ours, and we aim to provide the best possible service to all our clients. To ensure smooth scheduling, we have implemented the following policies:
1. Same-Day Appointment Changes
Any changes to same-day appointments will incur a $75 non-refundable change fee, payable at the time of rescheduling.
2. No-Show and Late Cancellation Policy
Appointments canceled or missed without at least 24 hours’ notice will result in a $75 no-show/late cancellation fee. This fee must be paid before booking your next appointment.
3. Two-Strike Policy
• First Strike: A warning will be issued for the first occurrence, without any fees applied.
• Second Strike: A $75 fee will be enforced for the second occurrence, and further appointments may require prepayment or a deposit.
We appreciate your understanding and cooperation as these policies help us serve all clients effectively. If you have any questions, feel free to reach out to our team.
BOOKING APPOINTMENTS:
Eternity Laser now offers a more convenient way to schedule your appointments. You can easily call or text us at 604-339-7719—please avoid doing so while driving—.
Please note, that our booking software will send you text reminders from our outbound 778 number; however, do not reply to this number as it is only for outgoing messages. For cancellations, please call or text us directly at 604-339-7719. This streamlined process is designed to enhance your experience and ensure effective communication between you and Eternity Laser.
CHECK-IN
Please aim to arrive 10 minutes before your scheduled appointment to receive a warm Eternity Laser welcome. If it's your first visit, we'd love to learn what brought you to us and address any questions you might have. You will be asked to complete a medical and consent form upon arrival. This form is crucial as it helps us understand your skin care needs and ensures we tailor our services to best suit you. We gather this information to identify any allergies, skin conditions, or other factors that might affect your treatment. Rest assured, all client information is held in strict confidence.
GRATUITIES:
Much like the broader service industry, our certified laser technicians strive to deliver top-notch service. While gratuities are greatly appreciated, they are not mandatory. For your convenience, our debit/credit terminals offer the option to add a tip either as a fixed amount or as a percentage of your service cost. Typical gratuity rates in the service industry range from 5% to 25%, based on the quality of service and your satisfaction. Should our service exceed your expectations, you have the flexibility to reflect this in a gratuity.
HOW TO PREPARE FOR YOUR TREATMENT:
Laser Hair Removal Requirements and Preparation:
- Health Restrictions: It is essential that clients not be pregnant or breastfeeding when undergoing laser hair removal treatments.
- Hair Removal: Please ensure that the treatment area has not been waxed, epilated, threaded, tweezed, or bleached for at least 4 weeks before your appointment.
- Skin Preparation: Thoroughly cleanse the area to be treated prior to your session. Additionally, shave the area 24 hours before your treatment to ensure the best results.
- Sun Exposure: Avoid sun exposure for two weeks before and after your treatment to prevent any complications or adverse reactions.
- Medications: Clients should not be on any light-sensitive medications. Additionally, if you have been taking Accutane, a pause of at least 6 months is required before undergoing laser treatment.
These guidelines help ensure your safety and improve the efficacy of your treatment. Please follow these instructions closely to prepare for your laser hair removal session.
Hydrafacial MD:
Preparation Guidelines for HydraFacial Treatment:
- Health Precautions: Please note that you cannot undergo this treatment if you are pregnant or breastfeeding.
- Injections: Avoid Botox, fillers, or any other injectables for 3 weeks prior to your HydraFacial.
- Makeup Removal: Ensure your face is free of makeup before the treatment. We provide makeup remover wipes and cleansers at our facility, convenient for those coming directly from work.
- Skin Care Products: Discontinue the use of Retinol two weeks before your HydraFacial. Additionally, avoid using glycolic acid products for one week after the treatment to prevent skin irritation.
- Sun Protection: It is crucial to protect your skin with SPF 30 or higher, especially following your treatment, to shield from sun damage.
- For Men: If you are a male client planning to receive a HydraFacial, please shave the evening before your treatment to ensure smoother skin and better results.
These steps are designed to optimize the safety and effectiveness of your HydraFacial treatment.
RF Microneedling Treatment Protocols
*Treatment Protocols:*
• *Consultation:* Begin with a thorough consultation to assess your skin and discuss your goals.
• *Preparation:* Cleanse the skin and apply a numbing cream for comfort.
• *Procedure:* Use the Scarlet RF machine to perform microneedling with radiofrequency energy, stimulating collagen production and improving skin texture.
• *Post-Treatment Care:* Apply soothing serums and a gentle moisturizer to calm the skin.
*What to Avoid Before Treatment:*
• *Sun Exposure:* Avoid direct sun exposure and tanning beds for at least two weeks prior to your appointment.
• *Harsh Skincare Products:* Refrain from using retinoids, acids, and other aggressive skincare products for a week before treatment.
• *Blood Thinners:* Avoid blood-thinning medications and supplements like aspirin and fish oil, as advised by your practitioner. Cannot be pregnant or breast feeding.
*What to Avoid After Treatment:*
• *Direct Sunlight:* Stay out of the sun and use a broad-spectrum sunscreen daily.
• *Harsh Products:* Avoid retinoids, exfoliants, and strong active ingredients for at least 2-3 week post-treatment.
• *Touching or Picking:* Do not touch, pick, or scratch the treated area to prevent irritation and infection.
• *Strenuous Activities:* Avoid intense exercise and activities that cause excessive sweating for 48 hours after the procedure.
• *Makeup:* Hold off on applying makeup for at least 24 hours to allow your skin to heal.
Following these protocols and guidelines will help ensure you achieve the best results from your RF microneedling treatment. For further information don’t hesitate to call or text our office 24/7.
Clearlift:
Preparation Guidelines for Clearlift Treatment:
- Health Restrictions: Clients must not be pregnant or breastfeeding to undergo Clearlift treatments.
- Injectables: Please refrain from using Botox, fillers, or any injectables for 3 weeks prior to your treatment to ensure the best possible results.
- Medication Restrictions: Clients previously on Accutane must have discontinued use for at least 6 months before undergoing Clearlift.
- Skin Preparation: All makeup must be completely removed before the treatment. Ensure your face is clean to facilitate the best possible outcomes.
- Sun Protection: Maintaining skin protection is critical; please use a broad-spectrum sunscreen of SPF 30 or higher at all times, especially post-treatment to safeguard your skin from potential damage.
Adhering to these guidelines will help ensure your safety and optimize the effectiveness of your Clearlift treatment.
Dye VL:
Preparation Guidelines for Sensitive Light Treatments:
- Health Restrictions: Clients who are pregnant or breastfeeding are advised not to undergo this treatment.
- Medication Constraints: Avoid light-sensitive medications. Additionally, if you have been taking Accutane, ensure you have discontinued its use for at least 6 months prior to the treatment.
- Treatment Sensitivity: Due to the high sensitivity to light, this treatment is not recommended during the peak summer months.
- Sun Protection: Continuous use of broad-spectrum sunscreen with SPF 30 or higher is essential at all times to protect your skin.
Skin Diagnostic System Guidelines:
- Makeup Removal: Please remove all makeup at home before arriving for your appointment to ensure the most accurate skin analysis.
- Skin Care Products: Do not apply any moisturizers or other products on your skin before the analysis.
- Sun Exposure: Limit your sun exposure for several days leading up to your skin analysis to prevent any interference with the diagnostic results.
Following these guidelines will help ensure your treatment and skin analysis go smoothly and provide the most beneficial outcomes.
METHODS OF PAYMENT ACCEPTED AT OUR FACILITY:
Cash, Visa, Master Card, Debit.
All services are subject to 5% GST
FREE UNDERARMS TREATMENT FOR FIRST TIME CLIENTS ($50 Value)
Curious About Laser Hair Removal? You're Not Alone!Try your first underarm session absolutely FREE! Discover the ease and effectiveness of laser hair removal with no commitment. Call or text us at 604-339-7719 to book your free session today!